Rsupport is asias largest remote support solutions company, offering remote access services for windows pc, mac, as well as mobile. It adds a background controller service that is set to automatically run. Increasing customer satisfaction and reducing service time has never been easier. What is the hardwaresoftware mobile requirements for. Mouse keyboard control remotely control the customers pc through the shared screen.
After getting connected, customers mouse point has disappeared. Rsupport provides you with a dedicated video player to play back session recordings. Remotecall viewer runs on the following operating systems. Remote pc agent is a software program developed by rsupport. However, more simultaneous sessions may be added if necessary. Rsupport remotecall sophoslabs analysis controlled. Recorded files are saved in a unique format for security purposes and can only be played using the provided player. Remotecall uses an intuitive interface that makes supporting. Seamless recording with rscc rsupport screen capture codec video capture software, litecam hd, uses the codec to compress the ecording video. Remotecall is a remote support solutions service that grants agents remote access, or remotely control any computer from across the globe.
Session transfer initiate a session transfer with another representative. Feb 18, 2020 essential camera makes it simple to capture, edit, and share great photos and video with your ph1. Enter your email address registered in member information. Remote control solution to access your pc anytime, anywhere. About remotecall remote support solutions services. Remotecall viewer is the application end of remotecall used by the support representative to host a. Service report create a service report containing the customers name, phone number, email address, and the reason for their support request.
Remotecall provides customer support agents with the tools to quickly, and seamlessly resolve virtually any issue a client may have with a click of a button. Businesses elevate efficiency with rsupports outstanding remote technologies. If remotecall is not running as a service the customer will need to log back into windows before the session resumes. Manage a variety of devices from any location with remoteview. Remotecall by rsupport is a revolutionary remote support service for. Remotecall viewer is the application end of remotecall used by the support representative to host a remote session and connect with customers. This software was originally created by rsupport co. Remote pc maintenance effectively support and maintain all of your remote systems internal or external from a central location. Recording support sessions can be convenient for future reference such as training purposes or collateral. The remotecall viewer installer is commonly called rcviewer.
Install this agent app to remotely access the device. Download all of rsupports remote support technology drivers and support software here. To enhance the experience, agents have the option to use the remotecall remote support app as well. Rsupport remotecall remoteview remotemeeting taas mobizen litecam contact us facebook twitter blog. Its software products are divided into remote access, support and conference. Remote access viewer is a program for remote access and control of exter operator panels. Remotecall asp allows up to two support sessions to run simultaneously by default. Remotecall, remote support solutions, telecom made simple. Remotecall is a webhosted remote support solution that gives support representatives powerful diagnostic tools and full administrative control of a customer pc var bingdata. What are the options lock viewer when idle and log out when idle in the agents security settings, is it possible to have 2 support agents to connect simultaneoudly.
View a demo video or sign up for a 2 week free trial. Shared documentsor public documents\ rsupport \ remotecall \recorded files playing back a video recording 1. Our builtin antivirus scanned this download and rated it as 100% safe. Rsupport company profile office locations, competitors. Now, support agents can just open a browser on their pc or mobile device and provide support to pc, mobile and even visual. Do i need to preinstall software on the remote users pc. Remotecall lies within system utilities, more precisely remote computing. Direct the customer to open the url or connection pages address shown in the viewer connection information can be. Announcing anshin remote support, a global communications collaboration effort between ntt docomo and rsupport. Laser pointer point to a specific point on the shared screen. The remote user simply visits the designated support url where the remotecall controls are downloaded by their browser. In the viewer, i have 6 digits connection code and 4 digits pin number. What are the limitation for microsoft surface devices. The most popular versions among the software users are 5.
Press open button and select the file to be played. Apr 16, 2020 mobizen mirroring controls android devices from a pc. Manually stopping the service has been seen to cause the program to stop functing properly. Rsupport s remoteview mobile agent allows it professionals and users to connect and control with their android devices from a pc or another mobile device android or ios. Always stay in control no matter the time or situation. Rsupport and ntt docomo announce their launch of anshin. Customer using virtual desktop has problem connecting to a different client pc. Rsupport, remote call, rsup, remoteview, rview, remote support, remote control, remote desktop, remote assistance, remote assist, screen share, web based remote support. This download was checked by our antivirus and was rated as virus free. By using rsupports video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Rsupports visualsupport remotecall solution utilizes the customers mobile device camera to stream hd video of the issues theyre experiencing in realtime. Onscreen keyboard use onscreen keyboard and function keys. Welcome to our online remote support and collaboration portal. Offer worldclass customer service from your call center or it help desk.
Canon remote operation viewer in description k2net the main objective was to allow control and operation across a home local area network,so that you can use the radio anywhere in the house, or out in the garden, via a wifi connected laptop. Fast and secure ondemand remote support to anyone, anywhere in the world. Rscc is the most optimized codec for screen recording. The most popular version among remotecall viewer users is 4. With simple to use menus and toolbars, accessing the features you need takes only a second and is as simple as one click. Mobile viewer for android system menu always on top keeps the viewer on top of other windows. This page holds details on how to uninstall it from your pc. To launch a second session click the new session button from the remotecall viewer toolbar and a new session tab will appear. Remotecall lets you instantly connect with and support your remote clients from. The software installer includes 83 files and is usually about 47. Added screenshot diagnostics when connection fails. Rsupport is one of the top five global leaders in the remote support industry, and has been the market leader of asia since 2007.
Go to start programs rsupport remotecall remotesupportplayer 2. And you can share them directly with friends and family or on social medialike facebook, instagram, and morewith just a few taps. Requires another representative within the same group to. Rsupports visualsupport remotecall solution utilizes the customers mobile device camera to stream hd video of the issues theyre experiencing in real time. Upon being installed, the software adds a windows service which is designed to run continuously in the background.
Download all of rsupport s remote support technology drivers and support software here. The remotecall viewer incorporates an easy to use and instinctive interface. It is possible to access, reflect and control an exter operator panel from a pc by using the vnc client program remote access viewer together with the builtin vnc server remote access function in the exter operator panel. The software is designed to connect to the internet and adds a windows firewall exception in order to do so without being interfered with. Remotecall provides customer support agents with the tools to quickly, and seamlessly resolve virtually any issue a. Remotecall is one of the top10 software products on our website and featured as one of the best titles in remote computing for windows pc. Important to use this app, users must have an account. Launches the remotecall player used to view video session recordings. Remote support software allows you to access and control any device from a remote location. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files the software, to deal in the software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, andor sell copies of the software, and to permit.
Remotecall pdf remoteview pdf remotecall case studies. Remoteview provides the easiest way to remotely access and control remote pcs and. Since its start in 2001, rsupport has been leading the remote support industry by developing advanced remote solutions that have led to a high volume of sales in markets overseas. Remotecall allows simultaneous voice and text chat during a support session, the use of shortcuts, special keys, and so much more. Reboot and reconnect reboots the remote pc while maintaining the connection. Direct the customer to open the url or connection pages address shown in the viewer connection information can be copied to the clipboard or sent by email 2. Remoteview is a service from rsupport that lets you remotely control computers located either at home, at the office, or anywhere else as long as there is live internet connection. It includes several different, easytouse, modes and features, like portrait mode, black and white mode, and more. Remotecall pro pdf remotecall mobile pack for android pdf remotecall mobile pack for ios pdf remotecall visual pack pdf product comparison charts. The file size of the latest setup package available is 6.
The following options allow you to connect to a session. What are the options lock viewer when idle and log out when idle in the agents security settings, can i change the recording format. A typical example is a seller of computer systems offering postsales remote technical support to customers, or an internal it team remotely configuring the devices. Rsupport is an innovative market leader in the remote solutions industry, and the number one remote solutions provider in asia. Hello, this is a general notice from the global remote software company rsupport, the worlds premier remote technology expert. Enter the user id and password again to unlock the viewer. The remote session runs only once and cannot be reestablished unless authorized by the remote user. Jul 18, 2018 our builtin antivirus scanned this download and rated it as 100% safe. Rsupport remotecall ondemand remote support, secure. Remotecall is the ideal solution for it helpdesks, pc manufacturers, outsourced it providers, and software vendors who need to support their clients remotely. It providers, and software vendors who need to support their clients remotely. Try us free for 14 days, and test the fastest, most reliable remote assistance solutions service for windows, mac, linux, and android, ios mobile devices.
Rsupport launched paid service of advanced smartphone screen sharing and remote control app. Attention rsupport customers, we are writing to notify you of a scheduled maintenance and update for remotecall for the following date and time. Remote support solutions, telecom made simple remotecall. Once connected, the client can do all sorts of things, much like with remote utilities, such as work with multiple monitors, transfer files silently, take full control or readonly access of the other pc, run a remote task manager, launch files and programs remotely, capture sound, edit the registry, create a demonstration, lock the other persons screen and keyboard, and text chat. Remotecall, the best remote service solutions for windows, mac, linux, and android or ios mobile devices. We will be attending the 2018 mobile world congress exhibition in barcelona, spain from monday, february 26th, through thursday, march 1st. This is a routine maintenance and product update operation to check our software and server systems. Seamless recording with the rsupport screen capture codec. It is primarily used by it support technicians to resolve the issues faced by endusers. The biggest change was the addition of mobile support using remotecall web viewer. Our flagship products, remotecall and remoteview, have been well. What is the maximum number that can be used for the icon when icon based connection is used.
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